Send us a message here and our Warehouse team will sort it out for you!

If you're able to add the product and quantity needed in
your cart, then yes! It is in stock!

If not, join the product waitlist to be the first to know when it arrives!

Yes! As we're an independent small Aussie business, all of stock you see online is available in-store - we are one!

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout.

It depends on where you are, and which shipping method you
chose.

Dispatch by our Shop/Warehouse team:

• For express orders made before 12pm - we will dispatch on the same day
• Standard orders are dispatched within 2 days - with the exclusion of busy periods

Shipping times:

• Once dispatched, your order is then in the hands of our shipping partners (AustPost, StarTrack and DHL) with varying delivery times.
• Delivery information and tracking details will be sent to you via email once you place your order.

You can find out more on our Shipping page.

Give us a call or email to discuss your delivery options based on your location and order.

We keep our stock as fresh as possible and are constantly engaged with manufactures to get the best, freshest stock to you.

Stock availability is heavily reliant on our suppliers - which is sometimes unpredictable.

But you can join our waitlists on specific products - so that when we get it
in, you're the first to know!

This one’s a loaded question as we recommend all of them! Each film has its own special characteristics, and some may be better suited to specific environments.

If you’re just starting out, we recommend you check your camera format (35mm, 110, 120 etc), purchase within your budget and start from there. Then you can build your preference for grain, saturation, tone etc.

A rule of thumb is to use film with sensitivity (ISO or ASA) suitable to your shooting environment:

• Daylight (100-400ISO)
• Mixed (400ISO)
• Lowlight/Indoors with Flash (400-3200ISO)

Absolutely! Our staff can suggest film stocks based on your creative needs, whether you're looking for vibrant color reproduction, a specific grain pattern, or a particular look for a black and white project. Contact us here.

No, we do not repair cameras.
If you bring your camera into our store, our team will try our best to help and can direct you to camera repair shops.

As we are not a camera repair store, we can only try to diagnose your camera issued based on our team's own experience.

Check your camera's specifications or manual to see which type and format of film is compatible - Google search is your friend here!
Butkus.org is a great resource for free pdf camera manuals.

If you need help, we can assist you in selecting the right film for your camera model.

35mm film is the standard size used in most consumer-level cameras.

120 film is a medium format film that is larger and is used in professional and medium format cameras, offering higher image quality.

Fear not, maybe we can help!

1. Do NOT open the back of your camera - otherwise this will expose all your film to light and thus burn your photos
2. Bring your camera and film into store and our friendly team will try and retrieve your film in our light-proof changing box

Yes! Find out more on our Film Lab page.

Yes, we provide film scanning services for C-41 and E6 negatives. You can chose between standard or high-resolution. We will send your digital photos via a Google Drive link.

This varies dependent on a number of factors such as volume of rolls submitted per day, Public Holidays, film type and format.

Express services may be available as an add-on for $11, whereby you can fast track ahead of the standard queue.

Yes we can, as long as the film requires C-41, Black & White or E-6 processing. You can check on your camera's label.

And because we handle the plastic waste, $0.50 of your fee will go to responsible recycling!

We sure do. We love helping you preserve precious moments!

We offer Hi-Res Scans at $2 per slide, up to 100 slides.
Then $1.50 per slide for more than 100 slides.

You can also get prints at $12 for up to 40 Slides.

Yes, as long as your photos were scanned here at WALKENS.

If they weren't, bring your negatives (C-41 and E-6 Slide only) in and we can Scan & Print them for you.

We offer beautiful 6 x 4 prints from our state of the art Epson & Fujifilm printers, for a flat fee of $12 per standard roll. Half-frame rolls are $20.

You can chose paper & finishing:

• Gloss or Lustre
• White Borders or No Borders

We will print the full roll, not individually selected photos. 

Yes, as long as the film requires C-41, Black & White or E-6 processing. You can check on your film cannister.

We sure did! As soon as you slip it through our golden letter chute on our door, it's safe on our premises. Our team will collect your job the next morning we are in.

Sit back and relax as our mighty team work their magic!

We get too many notifications these days!

So you'll only hear from us when your job is completed.

We'll email you, but if that bounces back, we'll also send an SMS to Australian mobile numbers.

Look out for turnaround times stated at point of drop-off to get an idea of the estimated completion date.

Once we receive your film via post, we will email you with confirmation that we've got it.

In the meantime, you can make sure you've filled out our Online Job Form, so that when it arrives, we know exactly what you want!

No worries. If you contact us within 2 months of receiving your invoice, we can organise to post your job back to you - and even combine postage with an online order. Contact us here.

Absolutely. As long as it's within 2 months of your invoice date, come into store to order your prints by filling out a new job bag and including the original invoice number.

If you can't make it into store, send a reply email to our Lab via your invoice. Or contact the Lab here.